You can read our about us section

Yes, we have 100% natural products like Baby kajal, Hair oil, Face wash, Hair cleanser, etc.. but to be honest not all are 100% natural. We need to use few gentle additives for product’s stability and efficacy.

Each formulation is approved by the respective Authority. Once manufactured, our products pass a quality check, only then the product reaches you.

We believe all of them are suitable and we especially keep in mind sensitive skin types while formulating. However, we always recommend people with all skin types to patch test any new product on a small patch on their forearm before using them more widely.

No, We do not test our products on animals.

Yes, Some of our products are formulated without any ingredients derived from animals. You can check details on product page.

Product details and specifications can be found on our website, within the product description and images of the respective product pages.

Restock dates vary depending on product availability. Please sign up for emails or SMS text alerts & be the first to know when your favorite products are back in stock.

Customer reviews and ratings can be found directly on the respective product page itself.

For product consultation & assistance, please call us on +91-8329011997, every day from 10AM to 6PM. (English & Hindi support available)

During any special sale event, we offer free samples & gifts with all orders. Please note that unless otherwise stated, all free gifts redeemed alongside a customer's orders are included till the stock lasts & are therefore not guaranteed. All samples, packets, stickers, and other products or merchandise are subject to change & availability.

Yes, from time to time we offer discounts & promotions. Sign up for our email or SMS text alerts to receive news on special offers.

We usually ship within 24 working hours after receiving an order. Once shipped, our logistics partner can take anywhere from 3 to 7 days to get the order delivered to you.

Yes, we offer free shipping on orders over Rs.349

Shipping is charged at Rs.49 below Rs.349

Yes, you can cancel your order. Please read our policies to learn more about how to cancel your order.

Yes! You will receive your tracking details via email or sms, through which you can track your order until delivery.

No

No, Once the order is placed, we unfortunately cannot make any changes to the same.

Call/Whatsapp us at +91-8329011997 or email us at contact@prettyme.in, within 12 hours or placing your order.

Yes, it’s 100% safe to make online payments. For more details please visit our payment terms section.

As we incur additional cash handling costs, all COD orders might have an additional charge applicable

We offer payment methods such as UPI, debit/credit card, netbanking, wallet, and cash on delivery (COD). However, in COD orders, we might charge an extra amount towards cash handling fees.

Once you place an order, you'll receive a confirmation email/message.

Once your order is placed, you will receive an order confirmation email. The order invoice will be sent along with the order once it's shipped.

Refunds will be initiated immediately for unshipped prepaid orders post cancellation and might take 3-5 working days to reflect in your source account.​ Once the refund is initiated you will receive a confirmation email and/or SMS. We also request you to check your bank statement for refund details.

In case of an accidental debit, the amount should be auto reversed into your source account within 5 to 7 working days by your own bank. However, in case the refund is still not credited after the given timeline we would request you to please email your bank statement from the date of transaction till date and the transaction screenshot on contact@prettyme.in so that we can further escalate with the gateway partners.