Our customer is our 1st priority. Your privacy is crucial to us. We respect an individual’s privacy and are committed to protecting the same. We strictly follow guidelines which govern the information we receive.

We ship your order usually within 24 hours. In some circumstances, we may take a little longer. The usual transit time is a maximum of 3 to 5 days but it can get shorter or longer depending on transit conditions.

To track your order:
On the website: Track Here
On WhatsApp: Send a “Order Details” on WhatsApp (Name, Mobile No., Order No.) to +91-8329011997
In case of any delay, we will keep you informed.
On email: Please check shipping confirmation email received through prettyme and you can find order tracking link attached on the same email.

Note: All our prepaid orders are OTP-verified deliveries. We request you not to share the OTP with the delivery agent unless you receive the order.

Your order can be cancelled if it hasn’t been shipped yet. The order can be cancelled through the website or Inform us on Email / WhatsApp.
On the the Prettyme website – path to cancel order on website Go to “my profile” > Click on “my orders” > Select the” cancel order” option likewise
On WhatsApp – With “Order details” send it to +91-8329011997 and Confirm for “Cancel order”​ & share your order number or other details. Once the order is cancelled, you will receive a confirmation email and SMS.
Once a cancellation request has been accepted, money will be refunded to the source of payment, within 3-5 business days. To confirm the refund status, we request you to check your bank statement/source of payment.

Note: The order cannot be cancelled once it’s dispatched. However, you can deny the order once it reaches you. Once we receive the order, the refund for pre-paid orders will be initiated.